ITIL and IT Service Management Training

Categories: I.T
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About Course

Our ITIL and IT Service Management training helps organisations improve how they design, deliver, manage, and continuously improve IT services. The training introduces participants to ITIL principles, service value systems, incident management, change enablement, problem management, service request management, service level management, and continual improvement.

Course Content

ITIL guiding principles

Introduction to ITIL and ITSM

Service value system and service value chain

Incident management

Problem management

Change enablement

Service request management

Service desk operations

Service level management

Knowledge management

Continual service improvement

ITSM roles and responsibilities

Practical ITIL implementation roadmap

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